When the “Red Devils” take the field at Fritz-Walter-Stadion, tens of thousands of fans cheer them on. But before the team can celebrate, another team has to deliver: the shipping department of 1. FC Kaiserslautern. Before every home match, thousands of tickets must reach fans on time – with Microsoft Dynamics 365 Business Central and the DHL Connector from solutioo.
For a traditional club like FCK, one thing is clear: tickets must reach fans with absolute reliability. Delays put matchday attendance at risk – and trust in the club. With the ERP Microsoft Dynamics 365 Business Central and the DHL Shipping Labels app from solutioo, the shipping team handles the peak before every home match.
The requirements were clear:
The previous system had major weaknesses: error-prone CSV exports and imports into external portals, manual steps, and no real-time visibility into whether shipments were actually on their way. The result: heavy time pressure, risk of mistakes and – at worst – late ticket delivery.
FCK chose to introduce the DHL Connector for Microsoft Dynamics 365 Business Central from solutioo – including a custom feature for batch printing shipping labels via Azure Universal Print.
With the DHL Shipping Labels app, 1. FC Kaiserslautern sped up ticket shipping dramatically (hundreds of labels in minutes), eliminated CSV files, made tracking visible directly in Business Central, and improved the fan experience (tracking numbers by email automatically).
No more CSV files – a direct API connection to DHL from Business Central.
Automatic calculation from item and master data; bulk override for hundreds of ticket orders.
Errors are caught immediately – before labels are printed and parcels leave the building.
Tracking details in one click or automatically by email to fans.
Shipping labels in batches via Azure Universal Print – including default printer and report layout.
Test safely before go-live; billing via the DHL business customer account.
Whether ticket shipping, bulk labels or custom batch print: we will show you the DHL Connector with no obligation – also on Microsoft AppSource.
We are happy to discuss our services and your requirements with you.