WhatsApp, Telegram and other messenger apps overtook SMS and email years ago when it comes to customer communication. More and more companies offer uncomplicated contact via WhatsApp – because straightforward, fast reachability is essential in customer service.
Despite this clear shift towards closer, more personal communication, invoices, order confirmations and other important order information still mainly – and often exclusively – reach customers by email.
By integrating WhatsApp into your online shop system via Microsoft Dynamics 365, you stay up to date – without extra work or additional effort.
The customer clicks Order in the checkout area and thus completes the purchase process.
The order confirmation is created by the shop software and passed on to Dynamics 365.
Dynamics 365 automatically generates a WhatsApp message and sends it to the stored mobile number with the order confirmation as an attached file.
At every further important step, e.g. receipt of payment or shipping, the customer is notified via WhatsApp, and all documents that would otherwise be sent by email now reach your customers via messenger.
As your competent partner for e-commerce, we are happy to advise you on integrating WhatsApp into your order processes and are available whenever you have questions. That way you bring your company up to date and delight your customers with a modern online shop.